Your Privacy Matters
Learn how Mobilewins Casino protects your personal information and maintains the highest privacy standards.
1. Information We Collect
Mobilewins is operated by ProgressPlay Limited (Malta company registration C58305, registered office Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta). According to the privacy policy published on mobilewins.co.uk, registration requires personal details including full name, date of birth, residential address, email and phone number so that the operator can verify the player's identity and comply with the conditions of its MGA licence MGA/B2C/231/2012 and UK Gambling Commission account 39335.
The site also captures payment information and transaction history to process deposits and withdrawals through PCI DSS compliant providers, with traffic protected by a Sectigo SSL certificate. Identity documents collected during the AML/KYC checks required before the first withdrawal are stored securely. Gameplay data, such as games launched, bet sizes and session duration, is recorded so that the operator can meet its safer-gambling and audit obligations.
2. How We Use Your Information
ProgressPlay states that personal data is used to operate the Mobilewins account, confirm that the player is 18 or over, screen against blocked jurisdictions and meet anti-money-laundering rules under both UK and Maltese regimes. The same data underpins customer support requests, security checks and transactional emails such as withdrawal confirmations. Marketing communications are only sent to players who have opted in and can be withdrawn at any time.
Payment data is used solely to process deposits, bonus credits and withdrawals, with withdrawals returned to the same method used to fund the account wherever possible. Gameplay information also feeds into responsible-gambling monitoring, helping the operator surface deposit limits, session reminders, reality checks and self-exclusion options, including referral to GamStop for UK customers. The published policy states that personal data is not sold to third parties for marketing purposes.
3. Cookies and Tracking
mobilewins.co.uk uses cookies and similar technologies in line with EU privacy law and the GDPR. Strictly necessary cookies keep the player logged in, preserve game state and protect against fraud, and cannot be switched off without breaking core functionality. Analytics cookies are used to measure how the site is performing and to identify technical problems.
The operator also relies on preference and marketing cookies to surface relevant promotions and game recommendations to opted-in players. Cookie choices can be adjusted through the browser or the consent banner served on first visit. Disabling non-essential cookies will not block the player from using the casino or sportsbook, although personalised content may be reduced.
Cookie Information
For detailed information about GDPR compliance and cookie usage, visit the official GDPR regulation page.
4. Your Rights and Choices
Under the GDPR and UK data protection law, players hold rights of access, rectification, erasure, restriction, portability and objection in respect of their personal data. ProgressPlay's privacy policy confirms that account holders can request a copy of the data held about them, including registration details, KYC documents and transaction history, and can ask for inaccuracies to be corrected through their account or by contacting support.
Erasure requests are honoured subject to retention obligations imposed by the MGA, the UK Gambling Commission and AML legislation, which require licensed operators to keep certain financial and identity records for defined periods. Players can also restrict or object to processing for marketing purposes, withdraw consent at any time through the account preferences, and use unsubscribe links in marketing emails.
5. Contact Us About Privacy
Privacy queries can be raised through the 24/7 live chat available in the Mobilewins player area, by email to ProgressPlay's support team or via the contact form on mobilewins.co.uk. Written enquiries can also be addressed to ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.
UK players who are not satisfied with the operator's response can complain to the Information Commissioner's Office (ICO), and players in the EU can contact their national data protection authority. ProgressPlay reviews its privacy practices on an ongoing basis to remain aligned with the GDPR, EU privacy rules, PCI DSS standards and the licence conditions set by the Malta Gaming Authority and the UK Gambling Commission.
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